Many spent years honing their skills in Amazon and the outsourcing industry with impressive credentials and work experience regarding customer assistance.
On the contrary, Amazon VAs have a lot more responsibilities. They fully understand the Amazon marketplace and how it is dominated by regulations, an ecosystem that is not easy.
Therefore, you need to rely on Amazon virtual assistant services that have been structured to deliver excellent business value while removing any space for redundant VA work. For that, you need to find the right personnel that can take over simple tasks that require your time and effort.
A great Amazon VA service provider ensures that they maintain accuracy and transparency when offering you any information.
What can highly be skilled an Amazon virtual assistant deliver?
An Amazon VA is an expert in many skills, including management of the Amazon store. This apt Amazon VA assistant manages all customer interactions with your business and takes care of the backend optimization for order fulfillment, inventory management and responds to the customer.
Professional Amazon VAs Focus on Efficiency and Great Chat Support
An Amazon virtual assistant has also developed expertise in Amazon listing content creation. They know how to style the content so that it is seeded with the best SEO tactics. They ensure the listing uses relevant Amazon product keywords. A professional Amazon VA quickly scans each listing to gather product data for the proper keyword density and decide on the titles. They work like an experienced SEO expert to identify all types of negative, primary, secondary, and hidden keywords.
Trustworthy Virtual Assistants Have Mastered Amazon Product Image Editing
One of the great Amazon VA traits is that they can diagnose issues related to images not meeting the Amazon regulations or any character count breach. Pro Amazon VAs assist you beyond their line of duty to quickly identify and resolve issues related to product photos. Additionally, they use to advance knowledge regarding touching the images, thus significantly improving their overall appeal.
Amazon Virtual Assistants Expertly Handle Data Reporting, Storing, and Extraction
Professional Amazon VAs work as experienced Amazon store managers and personal assistants who deliver in-depth recommendations to overcome issues like hold-ups for FBA inventory addition and logistical delays. In addition, they know how to escalate concerns for returns and refunds quickly.
Benefits of Hiring a Professional Amazon VA
Ever wondered how a professional Amazon VA makes your life more comfortable? Hiring a seasoned Amazon virtual assistant lets, you spend time on matters of primary concern to your business like strategic planning and direction in which you want your Amazon store to head.
Here is a quick look at how Amazon virtual assistants can help.
- Amazon virtual assistants help with customer service support.
- They oversee FBA management, order processing, returns, and refunds.
- Amazon pro-VAs assist with data entry tasks, update product inventory, and upload products on the Amazon store.
- They also help with the product page or listing optimization, also known as SEO Amazon VAs.
Amazon VA Services Are Excellent at Customer Support
The Amazon customer service support executives and VAs also create practical and to-the-point messaging templates while handling the buyers’ queries. They also assist with addressing & resolving complaints and queries while taking care of the feedback.
Smart virtual assistants proficiently answer questions related to products’ features, the status of delivery, and update on any possibility of placing bulk orders without involving any waiting period.
Strong Communication Skills
Amazon virtual assistant service companies deliver outstanding interaction with their buyers. Besides focusing on the communication with the buyers, they also concentrate on resolving their concerns in an effective way to win more positive feedback and get recommended to other Amazon business e-store owners.
Highly Sensitive to Customers’ Feedback
It is essential that you understand the criticality of the valuable feedback and how much importance Amazon attaches to it. Thus, the Amazon VAs initiate the communications and try to get as many positive reviews as possible while eliminating the chances of any negative comments that get published on your Amazon product pages or listings.
Amazon Customers’ Product Review Management
It is essential that when Amazon buyers leave positive comments or reviews, they are thanked and showered with kind words. The VAs for Amazon can also add URL links to inventory options for your storefront and help drive more internal traffic.
Overcoming Negative Customer Reviews
Another critical part of the Amazon virtual assistants’ job is online reputation management. The Amazon virtual assistances respond to negative reviews in a positive and timely manner. If you do not manage your brand’s reputation on a proactive basis, this won’t help improve your product listing’s ranking or reputation.
Amazon VAs Speedily Process Orders Including Handling & Management of Refunds, Returns, and Other FBA (Fulfillment by Amazon) Matters
It is also essential for Amazon expert VAs to take care of the order tracking. They assist daily to maintain the records of orders, invoices that have been processed, shipping dates, returns, refunds, lineups, and any drop-shipping details required.
Refunds & Returns Need to be Managed More Professionally
When it comes to escalations that Amazon VAs handle, it is an underrated skill. The aptly and proficiently manage returns and refunds. They also help create case files and logs for the return of Amazon products and refunds. Professional Amazon store experts help you better manage everything with extreme caution.
Professionally Managing FBA Orders
When handling FBA orders expertly, you need an FBA virtual assistant team that has developed its skills and is trained to ship out units using the Amazon Seller Central. Amazon Seller Central is a critical part of FBA for removing inventory from the FBA. They take care of unfulfillable orders, move inventory to FBA warehouses from non-Amazon locations, and handle any other inventory changes whenever required.
Amazon Expert VAs Take Good Care of Data Entry Tasks, Inventory Updates, & Product Uploads
When it comes to managing new products, VAs focus a lot on developing their expertise in Amazon listing creation & optimization. In addition, they ensure populating of all the fields with accurate details and offer product keywords, features, product identifiers, descriptions, and primary image editing.
Amazon VAs Bulk Product Uploads
An Amazon VA also takes care of the bulk product uploads and data entry of listings. These Amazon listing experts regularly conduct tasks involving bulk or single Amazon product details uploads. They also often do a lot of these tasks on a real-time basis through their constant collaboration. They are also available on Skype to ensure transparent communication and take care of the storefront without slow down or delay.
Amazon Virtual Assistants Take Care of Suppressed Listings
There can be reasons for escalation, including products that run into issues because of trademark conflict, license agreements, and brand ownership. Therefore, such situations can result in the suppression of an Amazon listing. Therefore, there is a need for a real-time and quick change to ensure the delisting of the impacted products. But, again, highly trained Amazon virtual assistants can best handle such issues.
Proficient Inventory Updates & Management
Proficient management and updating of the inventory is a critical task and vital to supply chain management which remains unpredictable. For instance, some Amazon products may sell quickly in a high season and not often in an offseason. Thus, an expert Amazon VA can do such tasks in a highly efficient manner.
A True Amazon Virtual Assistant Warrior is Obsessed with Product Page Optimization – Aka SEO VA
An expert Amazon VA ensures that they correctly check each listing and give it an appropriate product title. In addition, they use the correct character length and the arrangement in which the primary keywords have been used besides following the standards applicable to the nomenclature.
Back-End Keywords Checking and Cross-Verification
An Amazon Store VA ensures you made the right choice of hidden and secondary keywords to successfully target a maximum number of closely related search terms for each of your product listings.
Carefully Evaluating the Product Description
Trained Amazon VAs to carefully analyze the keyword density and remove any repetition of information. In addition, they include any information related to a promotional scheme or discount and insert call-to-action catchy phrases wherever applicable.
Optimization of the Bulleted Data in Each Amazon Product Listing
One of the jobs done by an Amazon expert VA is to ensure the products you are selling on your Amazon store have all product features covered, including its measurements, style, and quantity if relevant. The information must be incorporated within the bullet points using result-driven money keywords.
Amazon VAs are Expert in PPC Management – Taking Care of Paid Advertising
An Amazon VA can help you with sponsored ads and highly relevant keyword search and selection when you are setting up the paid ads. They ensure you have highly profitable keywords chosen with minimum possible keyword spending. They search competitive keywords for the backend and also long-tail. Expert Amazon VAs in PPC identify and add negative keywords to avoid waste of PPC budget.
Amazon PPC Ad Reporting
When it comes to running PPC campaigns, you have to closely watch each paid campaign and what real business value they will deliver. Amazon PPC experts offer transparent reporting, calculating real numbers and recording in a simple to comprehend manner.
Fine-Tuning Your Amazon PPC Campaigns
Experienced Amazon virtual assistants are well versed with the various types of Seller Central tools. They facilitate proper analysis and ROI of different campaigns. They also optimize your ads to deliver exceptional CTR, reduce CPC cost, and increase online sales conversions significantly.
Top Amazon VA Experts Are Well-Versed with the Management of Storefront Tracking and Seller Metrics
When it comes to Amazon Central Seller Help, being an Amazon store owner, you must know its metrics. An Amazon Seller Expert monitors the overall store performance to provide you with a clear direction on the logistics and summarized metrics to discover potential reasons for the decrease in sales.
Expert Amazon Virtual Assistants Timely Deliver Critical Updates
Professional Amazon VAs help you with professional store management and keep updated on the regular inventory look after. They also assist with setting up alerts for products having poor customer satisfaction index. They also look at probable low stock periods and make adjustments to keep the buying experience trouble-free.
Seasoned Amazon VAs Help You Discover More Sales Opportunities
Seasoned Amazon VAs are constantly working to identify new sales opportunities. They are trusted to hunt for new products to sell on Amazon within the same family of products or sub-categories of the products that you are already selling on your Amazon store. In addition, they help you find new products through extensive research to create opportunities that would further expand your Amazon store sales and product line.
M Farrukh Iqbal is the CEO & Founder of AmazinEcommerce.com, specializing in professional Amazon FBA Wholesale & Private Label business. We create Amazon online business success stories through proactive management of our clients’ portfolio for customers from across the world.